Frequently Asked Questions
Everything you need to know about your DraftKings gear and orders.
How long will it take for my order to ship?
Standard shipping typically takes 3-7 business days within the continental United States. You will receive a tracking number via email as soon as your order leaves our warehouse.
What is your return policy for apparel?
We offer a 30-day return window for all unworn, unwashed apparel with original tags attached. Please note that certain limited-edition drops may be final sale.
How do I know what size to order?
Each product page features a detailed size guide. Our lifestyle apparel generally follows a standard athletic fit, but we recommend checking specific measurements for hoodies and jerseys.
Can I change or cancel my order after it's placed?
To ensure fast delivery, we process orders immediately. You have a 30-minute window after placement to request a cancellation through our support team before the order moves to fulfillment.
Do you offer international shipping?
Currently, the DraftKings Shop ships to the United States and Canada. We are working on expanding our reach to fans worldwide in the near future.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Google Pay.